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THE WRITER Koh Shi Li. Born on 6 Sept 1987. Virgo. Has 2 sisters, whom i'm in a love-hate relationship with. Met the most wonderful guy, who is also damn lucky to have met me, on 18 Nov 2006 and we have been working hard towards a beautiful future tgt since then. HER MAN Puah Yeow Chong  HER UPDATES TAGBOARD HER FRIENDS OTHERS HER MEMORIES August 2007 September 2007 October 2007 November 2007 December 2007 January 2008 February 2008 March 2008 April 2008 May 2008 June 2008 July 2008 August 2008 September 2008 October 2008 November 2008 December 2008 January 2009 February 2009 March 2009 April 2009 May 2009 June 2009 July 2009 August 2009 September 2009 October 2009 November 2009 December 2009 January 2010 February 2010 March 2010 April 2010 May 2010 June 2010 July 2010 August 2010 September 2010 October 2010 November 2010 December 2010 January 2011 February 2011 March 2011 April 2011 May 2011 June 2011 July 2011 August 2011 September 2011 October 2011 November 2011 December 2011 January 2012 February 2012 March 2012 April 2012 May 2012 June 2012 July 2012 August 2012 September 2012 October 2012 November 2012 December 2012 CREDIT |
Sunday, April 24, 2011 CitiBank's F-ing Lousy Service I am so damn pissed with the CitiBank staff I met at the Tampines MRT Station today. The whole event happened like this. I withdrew some cash to deposit into my step up account from the DBS ATM machine opposite the bus interchange and walked to the CitiBank @ Tampines Plaza. However, the machine there indicated that it was unable to process withdrawals and cash deposits, and this is not the 1st time this happened at that branch. Anyway, baby and I walked to the cash deposit machine at Tampines MRT station, in the Singapore's crazy weather, intending to use the machine there to deposit our money. But we got the same freaking message from the ATM machine. Slightly pissed, mainly due to having to walk in the crazy weather, we proceeded to a small Citibank outlet at the front entrance of the MRT station. We wanted to go inside to ask if they provided cash deposit services, when this CitiBank staff approached us and asked if we needed any help. Since he asked, I asked if they provided the service I am seeking. Immediately, his attitude changed and without looking once into my eyes, he said no, and asked us to proceed to the ATM machine. I told him we have gone there and all the machines had the error messa... Yes, he didn't let me finish my sentence and said blatantly, "Then you have to go elsewhere. We have already contacted the technician". WTF!! I should have taken a photo of his 嘴脸 when he was saying that! I bet his attitude would have been much better if i wanted to apply for credit card. Can't he at least apologise? Even though it's not something within his control, but a better thing to say would be, "I am sorry for the inconvenience, but our machines are down due to a technical glitch, and we are already getting our technicians to look into the matter. May i help you check when the matter will be resolved?" It would have made a hell lot of difference if he had apologised! Come on, not your fault, but it's CitiBank's bloody fault, and you're wearing the CitiBank Polo tee okay? And I am the customer, please show better service attitude. I am going to take my savings away to other banks or purchase an endowment plan once I hit S$15K, which is soon! Maybe not alot for you (or for anyone, but i am very proud of my small sum of savings) but continue this kind of lousy service and you will lose more S$15Ks on a monthly basis. *BLEAH!!!* And this is not my 1st unpleasant encounter with Citibank. Prior to this, I had failed to use my credit card for a S$2k purchase at the IT fair last year, when I am very sure it is within my credit limit and I don't really use my credit often. I wrote to Citibank after that to ask why this happened and requested them to revert regarding the actions taken to prevent this from happening again, but to-date, I have yet to get a reply from them. Seriously, no wonder the bank has lousy credit ratings (from Stable to Negative in 2010). Bad service = Bad business. |